I just acquired from the phone with Connie Sanders from the DFW Place of work. I requested for her name mainly because she was so variety and handy to us. I've infrequently encountered anyone so beneficial and caring. If all your Reps may very well be like her you would've a great airline.
Undecided if this will get the job done …. I attempted to speak to someone about some problems and receiving reimbursed for Accommodations remain in Dallas as a consequence of missed flight into Cell Alabama. Also the gate brokers in Dallas ended up no assistance in the slightest degree with wanting to get lodge space or anything. This would not be a huge deal if was for myself a developed male in my late 50’s . But this was my 24 year previous daughter traveling with two younger children ( two one/two yr and 3month outdated ) traveling back to see her relatives for the reason that her Husband is during the Air Pressure stationed overseas.
I scheduled our family members journey to Cancun as a result of Orbitz (there were 5 of us). While sitting at the gate in Pittsburgh, PA I made a decision to method the desk to inquire about upgrading my spouse and I to firstclass. I had been shocked to find out that “my ticket” disallowed me to improve, and wasn’t given a reason and was advised whatever price I used to be ready to spend I couldn’t improve. What was shocking is there wound up currently being six unused top quality seats accessible. Exact same matter happened on the best way again from Cancun to Pittsburgh. Straight by means of flight equally strategies with only two seats in top notch being used on the way back again.
We a short while ago, now the 24th, returned from the journey to Cancun/Rivera Maya place and will not recognize that when are luggage was gained on our departing flight from DFW on March 19th, that one among our luggage was completely ruined on The within by someone in terminal D right after it was checked in. Who would be accountable for accomplishing this an American personnel or the TSA? Someone has stolen a blue sapphire confronted observe, and my our personal, 1979 Faculty of Pharmacy ring, which experienced a large diamond mount in it.
all to often, management is contacted when points go Improper…it's not one of those letters…..I'm calling american airlines buyer service on account of an excellent flight attendant named MARITA LORDI (FA #9
I are over the cellular phone for three hours trying to take care of a difficulty exactly where my bag was split open up and my possessions lacking.
I flew from Orlando to Dallas to Las Vegas yesterday and After i bought house and unpacked, I observed amongst my products was lacking from one of my checked luggage.It was a shaving package which was in a zippered pocket on the skin of the bag. I named purchaser service in Las Vegas and was informed there is nothing they're able to do.
I tried getting in touch with AA for restitution and gained a “kind letter” apologizing for my expertise.
Acquiring just concluded (3/eighteen) a flight from Miami Airport to Philadelphia, we located which the service inside the Miami Airport from the American Airline men and women was not according to successful or Expert service. We were given incorrect Instructions to our Look at-in place, on the other hand when we had to have in line for any protection Verify. We had been despatched to the incorrect spot for that functionality.
If I'm able to do this, why can’t do that? Listed here’s a suggestion. Since the agents can't see USAIR, why not provide them with access to the world wide web to allow them to see out there USAIR flights? There were quite a few USAIR flights that would have cared for at least 50 percent of your those who required to flights.
On December 25, My 3 sons And that i experienced a flight from Cleveland to Phoenix that was to go away at 7:50 with a halt in Charlotte NC. At about three or four pm on the day of our departure, American Airlines delayed our flight which might make us overlook our relationship in Charlotte which had no other flights out to Phoenix that day OR the subsequent! And why the hold off? No rationalization. So with none help from an AA consultant..(almost just as if it was our fault) we discovered An additional flight by way of Dallas…which left in one hour plus a 50 %. We produced it towards the airport but with One more rude AA representative, (I comprehended it had been chaotic with the vacations and all) I had been confident which i could get my bag in Dallas because we now had to spend the night there. I requested him about the tag that looked like it was checked to Phoenix and he mentioned curtly, you’ll just choose it up in Dallas and recheck it in the morning. Properly the bag did not help it become on the conveyer in Dallas. When I asked Yet another agent about it, he mentioned it absolutely was in a major space and it absolutely was heading out whenever we still left each morning. I advised him I needed it for my resort keep, and he informed me it will consider 4 hours to get it. Alright…nevermind…I’ll be again here in four several hours!!! So I remaining to the Dallas resort without having my baggage.. Received on our flight the following morning and took off promptly.
I Click This Link had been trying to buy ticket for fifteen calendar year outdated son and couldn’t use Web-site for he was regarded minimal. I called purchaser service and he or she assisted me with airline order. I particularly asked if I necessary to cancel if I could in just 24hours. This attendant mentioned Certainly. I found out 4 hrs later The main reason son would want to fly was cancelled. I called back to terminate the flight the attendant explained to me I couldn’t terminate flight and it had been a nonrefundable ticket. I advised her condition as said above she reported she couldn’t do anything at all. I asked for a supervisor, I acquired 1 and described your situation, she claimed I couldn’t terminate it and have my a refund she was exceptionally impolite and hung up on me. I named back again to ask for an additional supervisor and as I was talking to this supervisor she informed me that the last supervisor said in her record I refused voucher. What at any time a voucher was I was not even certain. Then 2nd supervisor advised me what she thought. So the flight wasn’t cancelled since she said to attend a few days just before I make my remaining conclusion and she or he would wave this page switching rate to take action And that i shouldn’t have any hassle.
We landed punctually and had been very pleased the try these out ride was easy and pain-free. At the time we produced it to baggage claim, the carousal stopped and about 1/two in the travellers gained their baggage. There have been so many of us looking ahead to our luggage. Many of us went for the AA to elucidate which they needed to do one thing.
.Stephanie,a supervisor was very rude and another agent instructed me ifI wished to go t oMonterey before I should have a taxi.the agent did not gave me the seats that Particular assistant experienced provided me as a consequence of my incapacity Ifound just after my third attempt Darlene